Predicting newcomer’s turnover using predictive analytics : A case study of Thai financial firm in Bangkok, Thailand

Abstract

Employee turnover, a critical issue impacting workplace productivity, has prompted organizations to leverage machine learning techniques for predictive analysis. This study specifically targets the prediction of turnover among new employees, utilizing data obtained from a survey conducted at a Thai financial firm in Bangkok, Thailand. Through an evaluation of various machine learning models, the results indicate that the Random Forest model surpasses others. Furthermore, this research highlights crucial factors influencing newcomer turnover, such as comfort with workplace culture, work-from-home policies, onboarding programs, and satisfaction with the recruitment process. These findings offer actionable insights for HR professionals to focus on these specific areas and improve the experience for new employees, thereby enhancing their retention within the organization.